Privacy Policy

ak 44 is an online entertainment platform that provides casino games, sports betting, and other entertainment services to Bangladeshi users. This privacy policy explains how we collect, store, use, and where necessary share your personal information.

When you use the ak 44 website, create an account, make a deposit or withdrawal, or contact our support team — you fall under this policy. This policy supplements our Terms and Conditions, and reading both documents together gives a complete understanding of the overall agreement.

Our services are for individuals aged 21 or above only. We do not knowingly collect data from minors.

ak 44 collects user information in various ways. This information is used to improve our service quality and to keep your account secure.

2.1 Information You Provide Directly

Information you provide during registration and account management:

• Full name (in Bengali and English)
• Date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Bank account details or mobile financial service information (such as bKash, Nagad, Rocket)
• Address and location information

2.2 Automatically Collected Information

When you use our site, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Cookies and session data
• Navigation patterns on the site and time of visits
• Login and logout duration

2.3 Transaction Information

Every financial transaction — whether a deposit or withdrawal — is recorded for security purposes. This includes the transaction amount, time, method, and the identity of the associated payment service.

Collected information is used only for the following legitimate purposes. Data is not processed for any additional or unauthorised purpose.

• Completing account registration and verification
• Processing financial transactions securely
• Preventing fraud and illegal activity
• Providing customer support — via 24/7 live chat and email
• Providing bonuses and promotional offers
• Managing the VIP programme and calculating cashback
• Monitoring and improving service quality
• Meeting legal obligations
• Implementing responsible gaming policies

ak 44 never sells your personal information to third parties. However, for the operation of services, information may be shared on a limited basis with certain trusted partners:

4.1 Payment Processors

Necessary transaction information is shared with the relevant financial institutions to operate bKash, Nagad, Rocket, and bank transfer services. This sharing is solely for completing transactions, not for any other purpose.

4.2 Technology Service Providers

We work with trusted technology partners to manage site security, hosting, and technical services. They are contractually obligated to keep your information confidential.

4.3 Legal Requirements

Information may need to be provided in response to a court order, a lawful request from a law enforcement agency, or another legal obligation. In such cases, the user will be informed as far as possible.

ak 44 has implemented industry-standard technical and administrative measures to keep your information secure.

5.1 Encryption

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. The 'https' and padlock symbol in your browser's address bar confirm this.

5.2 Access Control

Only authorised staff can access your information, and only to the extent necessary for providing the service. Every access is logged and regularly audited.

5.3 Password Protection

Account passwords are stored in hashed form, meaning no one — including our own systems — can view your password. However, you are also responsible for keeping your password safe — do not share it with others.

5.4 System Security

Platform security is maintained through firewalls, intrusion detection systems, and regular security audits.

Cookies are small text files stored in your browser. ak 44 uses cookies to keep the site running smoothly and to improve your experience.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions and keep security features active. The core functions of the site cannot operate without them.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language or theme). They are entirely optional.

6.3 Analytical Cookies

These cookies are used to analyse site usage patterns and help improve the service. They contain no personally identifiable information.

You can delete or disable cookies from your browser settings at any time, though this may limit some site functions.

ak 44 retains your information only for as long as necessary. Full information is maintained while your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.

Transaction and financial information is generally kept for the legally applicable period even after account closure. No information is retained beyond the required period, and it is securely deleted or deactivated at the designated time.

You have certain fundamental rights regarding your personal information, which ak 44 respects:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted, provided there are no legal obligations requiring its retention.
• Right to Restrict Processing: You may object to your information being used for specific purposes.
• Data Portability: You may request your information in a machine-readable format.
• Opt Out of Marketing Communications: You may request to stop receiving promotional messages at any time.

To exercise these rights, contact our customer support. We will respond to your request within a reasonable time.

All ak 44 services are for those aged 21 or above. We do not knowingly collect or process information from anyone under 21. Age is verified at registration, and if a user is suspected to be a minor, the account is suspended.

If a parent or guardian believes their child's information has been collected by mistake, please contact us — we will take action promptly. For more details on responsible gaming, read our Responsible Gaming Guide.

Our platform may contain content related to game studios or payment providers. These third parties have their own privacy policies, and ak 44 is not responsible for how your information is handled on their platforms. You are advised to read their policies before using third-party services.

Our servers and infrastructure may be located in various countries. If your information is transferred to another country, the same standard of protection is ensured there as well. Such transfers occur only with partners necessary for service delivery and under contractual safeguards.

ak 44 reserves the right to update this privacy policy at any time. For significant changes, users will be notified via their registered email or through a notice on the site after login. Continued use of the site after changes are made will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this page is always kept current, so you can see when the policy was last changed.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide service in both Bengali and English, seven days a week, twenty-four hours a day. For answers to more general questions, you can visit our FAQ section.